Frequently asked questions

Are you affiliated with any Government agency?

No.

Will you collect and/or save any client information?

No, our system is designed as a tool to help you satisfy your AML/CTF obligations by conducting your own due diligence. Once you print your completed form, the information will be automatically deleted. We do not store any client information.

What is due diligence?

If you intend to engage in activity with a sanctioned individual, business or country you are required to familiarise yourself with the applicable Fiji and international sanctions law and ensure that you know who you are dealing with and, if applicable, understand how the goods/services you are providing or procuring will ultimately be used. This includes understanding your customer’s business and organisational structure.

The level of due diligence required will vary depending on the nature of the activity you propose to engage. At a minimum you need to:

  • conduct your own checks on the person or entity involved in the sanctioned activity;
  • understand the company structure (if applicable) and any links to designated individuals and entities;
  • understand the end user and the end use of a good;
  • check on the UN Consolidated List to ascertain if you would be dealing with a designated person or entity (directly or indirectly); and
  • keep records of the due diligence that is conducted.

Do I need to do new AML/CTF checks for an existing client?

Yes, because AL/CTF due diligence is not only on your customer or client, but on the transaction itself.

Can AML ISI make the AML/CTF process easier for our staff?

Yes, because we simplify your engagement process. We can help reduce the time and effort required to conduct due diligence and maintain compliance, making the overall AML/CTF process more efficient and less prone to errors.

What actions do I take if we receive an alert message on a name?

False positives can occur with similar names. You should first talk to your Compliance Officer or person in charge of your organisation’s AML compliance program. You may need to request more information to confirm the investor's status without alerting them. A high-risk label does not automatically prevent someone from becoming a customer, but it does mean more thorough checks should be conducted.

What if a customer can't provide required information?

If a customer can’t provide required details, use alternative verification methods unless their behaviour seems intentionally evasive. In cases of suspicious activity, it may be necessary to report this to the Financial Intelligence Unit (FIU). You should also suspend the engagement process. For any sanctions related queries or concerns, please contact FIU via email at info@fijifiu.gov.fj or:
Tower Level 5, RBF Building,
Pratt Street, Suva, Fiji.
Telephone: + (679) 322 3333
FAX: + (679) 331 6454